STRATEGIC ENABLERS OF ORGANIZATIONAL EXCELLENCE: UNFETTERING THE INFLUENCE OF TRAINING PROGRAMS, TECHNOLOGY ADOPTION, EMPLOYEE ENGAGEMENT, AND LEADERSHIP SUPPORT ON THE PERFORMANCE OF THE ORGANIZATION

Abstract

This study aims at investigating the effects of the put-in-place employee training programs on the acceptance of technology with employee engagement as the mediator and leadership support as the moderator that provides the much-needed means for enhancing the organization's performance. This is a quantitative and cross-sectional research study as questionnaires were administered to 260 participants from various organizations. SEM was used to establish mediation and moderation tests. Therefore, the findings indicate that organization training and the extent of technology usage exercise the impact of engagement on performance. They also found out that the support originating from the leaders also strengthens this link because they enhance both engagement and resultant effectiveness. However, causality cannot be established due to the cross-sectional study design adopted in this paper, and therefore researchers should contemplate the longitudinal studies. In other words, for pragmatic consequences, it has been found that general training is essential with the aid of this complex technology and enhancement of leadership contribution to ensure the employees have the necessary motivation to practice the training. However, this study is based on previous research, and it offers substantive findings on the association of those variables for additional study and practice in the future.